Assigning a Ticket

When the customer has created a Ticket from his panel, it is notified to the admin if the ticket needs to be answered, by admin he can send a reply or even he can Assign the Ticket by clicking on Assign button.

Here Admin can assign the ticket to respective vendor.

Here admin Assign the ticket

  1. In the Agent list, select the Vendor to whom the ticket can be assigned.
  2. In the Priority list, select the priority of the ticket.
  3. In the Description box, enter the ticket description in detail.
    • Click the Show/Hide button to show or hide the editor respectively.
  4. Click the Assign button.
    The ticket is assigned to the selected Vendor with the defined priority and a success message appears on the Ticket Information page. The changes made are reflected on the page.
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