7.2.View and Delete the Failed Orders ↑ Back to Top
The users can view the list of failed Cdon orders on the Cdon Failed Orders page.
In the following conditions, Orders are not imported from Cdon:
- If any product in the Cdon Order is Out of Stock in the Magento 2 store.
- If any product in the Cdon Order is disabled in the Magento 2 store.
- If any Product does not exist in Magento 2 store or is deleted from the Magneto 2 store after uploading on Cdon.
- If the selected Payment Method in Cdon System Configuration Setting is not available in the Magento 2 store.
To view, Cdon failed orders
- Go to Magento 2 Admin panel.
- On the left navigation bar, click the CDON INTEGRATION menu.
The menu appears as shown in the following figure:
- Click Failed Orders.
The Cdon Failed Order page appears as shown in the following figure:
This page displays the failed orders with the order id and the reason for the failure. - To view the order data details, do the following steps:
- Scroll down to the required failed order row.
- In the Order Data column of the respective row, click the View icon.
The Order Data page appears as shown in the following figure:The specific order data details appear on this page. - Click the Cancel button to close the page.
- To view the order item details, do the following steps:
- Scroll down to the required failed order row.
- In the Order Items column of the respective row, click the View icon.
The Order Data page appears as shown in the following figure:The specific order item details appear on this page. - Click the Cancel button to close the page.
- To delete the selected failed orders, do the following steps:
- Go to the Cdon Failed Order page.
- Select the check boxes associated with the failed orders those are no more required.
- Click the Actions list Arrow button.
A menu appears as shown in the following figure:
- Click Delete.
A confirmation dialog box appears. - Click the OK button.
The selected failed orders are deleted.
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