Product FAQ (Frequently Asked Question) extension by CedCommerce for Magento 2 offers an interactive open-source interface on the product detail page. The extension allows customers to ask questions related to the product to the store owners with the help of the customer email id. When a question is asked, store owners post replies in the admin panel.
The store owners can view the questions in the admin panel and answer them accordingly. Product FAQ extension is a great way to connect with the target audience and is an excellent tool for building trust between sellers and buyers. Additionally, the extension improves navigation and organic traffic, increasing the store’s popularity.
Key Features of Product FAQ Extension
- Store owners can view the question posted by the customers in its detail page.
- Store owners can answer the question in the admin panel.
- Notification is sent to the store owner when a question is posted through a customer email.
- Customers will receive emails from the store owners when a question posted by them is answered.