The next tab is the Return Tab. The ‘Return’ tab helps you keep an automated record of all the returns under various segregation. They are:
- Pending Returns
- Ready to Refund
- Refund Rejected
Each of these sections has a different purpose to serve. Let’s read them below:
All: The ‘All’ sections help you get all your return and refund requests in one place. You can see all the data right before your screen. It will include all details like the Return Number, Order Number, Created On, and Return Status.
Pending Returns: The section ‘Pending Return’ helps you to get details about all your pending returns on Michaels that still need your clearance. You get to see the order number, return number, created on, and return status. In case you have no Pending Returns, there will be an empty list.
Ready to refund: The section helps you get all the refunds ready to be refunded.
Refunded: This section helps you see all your refunded returns. All the details are available for your clear reference and cross-checking.
By clicking on any of the return numbers, you can see the complete detail of that particular product along with SKU and Quantity.
Refund Rejected: The section ‘Refund rejected’ allows you to get details of the return requests that you have rejected.
The important thing here to note is that while rejecting any Refund you will have to put the reason for rejecting the refund. The image attached below clearly shows the reason mentioned for rejecting the refund.
Cancelled: Total no. of return requests successfully cancelled.
By clicking on ‘More Filters’, you will see a section opening on the left side of the screen where you can put the order number of your desired order, and accordingly the list will get customized.
Refer to the image below for clarity:
By clicking on the ‘Sync Return’ button, you can Sync the status of your return to Michaels from the App.
The purpose of the Return tab is to deliver an automated and descriptive view of all the Returns in one place. Here we come to the end of the Returns tab. From here on we will see how to use the Configuration section that helps you to set some major Price, Product, Inventory, and Account settings.