Onboarding the App

Once you’ve installed the app, the onboarding process comes next. The onboarding has been divided into three segments where you get acquainted with the prerequisites of using the Amazon by CedCommerce app to instate the comprehensive selling experience on Amazon.

#1. Account Essentials

Primary access to the seller account

Primary access (owner access) is required to connect Amazon by CedCommerce with your Amazon Seller Central account. We need it to connect and initiate the synchronization between your Shopify store and Amazon Seller Account.

Note: Any other access will not work when connecting the account.

Requires a Professional Account

One of the prerequisites includes having a Professional Account on Amazon Marketplace. An Individual Account holder cannot connect his seller account with the Amazon by CedCommerce application.

Seller Account should not be suspended

Suppose the Amazon seller account you want to use has been suspended for some reason or in violation of the Amazon policy. You need to reinstate that suspended account to continue selling on Amazon.

Account should not be inactive or in vacation mode

Using an Amazon seller account in inactive mode is as good as not using an account at all. You need to make sure the Amazon Seller Central account is active and is available to start selling.

Note: When adding multiple seller accounts to the App make sure they belong to the same country.

#2. Do not use any other Amazon Shopify Integration App

It is highly recommended that you disconnect and uninstall all such apps to integrate your Amazon Seller Central Account with the Shopify Store.

Using multiple apps to integrate your Shopify store and Amazon Seller Central Account may lead to duplicate order creation in your Shopify store.

Also, having multiple apps means a different user data feed may get uploaded to the Amazon seller central account from one of the apps, which may be incorrect/outdated in respect of the present status of the product.

To avoid any such inaccuracy in data, it is advised that you disconnect and discontinue using any integration service app for the Amazon marketplace and Shopify store.

Note: When adding multiple seller accounts to the App make sure they belong to the same country.

#3. If you have products listed on the Amazon Marketplace

Here you need to select the product-related information that you want to sync with the App.

You can toggle between enabling and disabling the option by ticking the checkbox next to the mentioned information for the product. The list includes

  • Price
  • Inventory
  • Image
  • Product Details

Note: By default, the setting is disabled for all the aforementioned product-related information.

You need to set up a Professional seller account on Amazon as the Individual account is not compatible with Amazon MWS (Marketplace Web Service)

Things to Keep in Mind When Onboarding

Make sure you connect an Amazon account with only one Shopify store. Also, make sure the account you connect is an active account that is a professional Amazon seller account.

When using a new Amazon Account

Make sure to check if the setup is complete. There may be an instance where your newly created Amazon account might be under review by Amazon Marketplace. Under such circumstances, you may get a Bad Response from Amazon as shown below,

Bad Response! 401 Unauthorized: AccessDenied – Access denied

Kindly check if you have access to the upload of the products as Amazon restricts product upload during this time.

If the Bad Response persists, connect with us for a guided setup process.

How to check if your account is restricted?

  • Go to Settings and then click on Account.
  • Now go to Settings and select user permissions followed by clicking on the third-party developer and apps.
  • If everything turns out to be okay, a charge way then sends a confirmation Screenshot of Cedcommerce App status and shares the token after generating it on Amazon.
  • You need to make sure that you select the correct country when connecting with Amazon by CedCommerce.

Note: You need to complete the authentication process to make sure that we can get validation from Amazon to upload the products.

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