To request a new RMA

1. Go to the front-end user panel.
   The page appears as shown in the following figure:
   
   The Return Merchandise List page appears as shown in the following figure:

1. Click the Request New RMA button.
   The Request New RMA page appears as shown in the following figure:

1. Under Order Information, do the following steps:
   1. In the Order # list, select the required order number to submit the RMA request form.
      The section appears as shown in the following figure:
   2. In the RMA QTY box, enter the required quantity.
      After selecting the Order #, the relevant Shipping Address and Billing Address appear if the user wants to re-update it then do it.
2. Scroll down to the General Information section and do the following steps:
   Note: In the following fields the values available in the respective list are provided by the admin.
   1. In the Reason Requested list, select the required reason for RMA request.
   2. In the Package Condition list, select the required package condition for RMA request.
   3. In the Resolution Requested list, select the required resolution requested for RMA.
   4. Read the RMA Policy displayed in the RMA Policy Information area, and then select the checkbox associated with the I accept Policy text.
3. Click the Submit RMA Request button.
   The RMA is submitted and listed on the Return Merchandise List page as shown in the following figure:

The status appears as pending. The user can view the request or cancel the request.