1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
search_box

Reply To the Ticket

To reply to the ticket

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Tickets Information.
    The Ticket Information page appears as shown in the following figure:
    TicketInformationPage
    All the available tickets appear on this page. The admin can view all the tickets details at one glance.
  4. Scroll down to the row of the required ticket.
  5. In the Reply column of the respective row, click the Reply link.
    A page appears as shown in the following figure:
    ReplyPageUnder the Conversations section, all the conversation messages appears.
  6. Under Reply, do the following steps:
    1. In the Description box, enter the message to reply.
      • Click the Show/Hide button to show or hide the editor respectively.
    2. In the Status list, select the status of the ticket.
    3. In the Apply Signature list, select the required option.
    4. Click the Browse button next to the Attach file to attach the file if required.
  7. Click the Reply button.
    The ticket is replied and a success message appears.
Yes No Suggest edit
« Assign A TicketDelete the Tickets »
Suggest Edit