1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Delete the Tickets

To delete the tickets

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Tickets Information.
    The Ticket Information page appears as shown in the following figure:
    TicketInformationPage
    All the available tickets appear on this page. The admin can view all the tickets details at one glance.
  4. Select the chexk boxes associated with the tickets those are no more required.
  5. In Actions list, select the Delete option.
    A confirmation dialog box appears.
  6. Click the OK button.
    The selected tickets are deleted and a success message appears on the Ticket Information page.
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