1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Front-end View

Once the Admin has installed the Support System extension and set the extension configurations, the Support System link appears on the top navigation bar of the Front-end view.

  • Click the Support System link.
    The Support System Home page appears as shown in the following figure:
    Front-end View

The Support System features are available to both type of customers – guest users and the registered users. They can create a new ticket and check the status of the created ticket.

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« Delete the StatusGuest Users »
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