1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Edit the Agent Details

To edit the agent details

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Agents.
    Te Agents page appears as shown in the following figure:
    AgentsPage
    All the created agents appear on this page. The admin can view all the Agents details at one glance.
  4. Scroll down to the required agent row.
  5. In the Action column of the respective row, click the Edit link.
    The editing page appears as shown in the following figure:
    Agents_EditPage
  6. Make the changes as per the requirement.
  7. Click the Save Agent button.
    The changes are saved and a success message appears on the Agents page.
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