1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Delete the Agents

To delete the selected agents

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Agents.
    Te Agents page appears as shown in the following figure:
    AgentsPage
    All the created agents appear on this page. The admin can view all the Agents details at one glance.
  4. Select the chexkboxes associated with the agents those are no more required.
  5. In Actions list, select the Delete option.
    A confirmation dialog box appears.
  6. Click the OK button.
    The selected agents are deleted and a success message appears on the Agents page.
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