To add a new agent

1. Go to the Admin panel.
2. On the left navigation bar, click the SUPPORT SYSTEM menu.
   The menu appears as shown in the following figure:
   
3. Click Agents.
   The Agents page appears as shown in the following figure:
   
   All the created agents appear on this page. The admin can view all the Agents details at one glance.
4. Click the Add Agent button.
   A page appears as shown in the following figure:
   
5. Under General Information, do the following steps:
   1. Enter the respective information in the following fields:
      • First Name
      • Last Name
      • User Name
      • Email Id
      • Password
   2. In the Active list, select Yes to activate the agent.
6. Click the Save Agent button.
   The agent is saved and a success message appears on the Agents page Also, the created agent is listed on the page.