If a customer returns that product/order directly to the merchant without the involvement of jet.com, then the merchant needs to send a request on jet.com for completing this type of return. To manage this type of return there is a panel ‘Jet Refund’.

• Click Refund and you’ll be navigated to a page as shown below:

• Click Add New Refund button to create a new Refund.
• Click Get Updated Refund Status button to get Updated Refund Status immediately.
• If any jet.com product will be returned directly to the merchant, then to complete this return the merchant needs to click on ‘Create New Refund’ button.

• The respective order details get displayed item-wise in the new section (s) that gets listed below.
• Click on the “Add” button adjacent to the SKU tab to display the form shown below.

• Refund id: Refund id that the merchant will get from jet.com.
• Refund Merchant Id: Merchant id of the merchant.
• Order item id: Item id that has been ordered.
• Qty Requested: Total items ordered in the current order.
• Qty Already Refunded: Items which have been already refunded to the customer.
• Qty Available for Refund: Number of items which can be refunded.
• Qty Returned: Total quantity returned by the customer (should be <= shipped qty).
• Qty Refunded: Qty which the merchant wants to refund (should be <= returned qty).
• Refund tax: Tax applied on the products returned.
• Refund Amount: Amount that jet has to return to the customer.
• Refund Shipping Cost: Shipping cost applied on the returned product.
• Refund Shipping tax: Shipping tax applied on the returned product.
• Refund Feedback: Merchant’s feedback about the returned product.
• Refund Reason: Reason why customer has returned the product.