1. Overview
  2. Retrieve API Credentials from Jet.com
  3. Jet Configuration Settings
  4. Category Mapping
  5. Manage Profiles
    1. Add A New Profile
    2. Edit the Existing Profile
    3. Delete the Profiles
  6. Manage Products
    1. Bulk Action on the Selected Jet Products - Upload, Archive, and Unarchive
    2. Map the Selected Category to the Selected Products
    3. Assign the Profile to a Single Product
    4. Remove the Assignment of the Profile
    5. Edit the Products
    6. View the Error Details
    7. Bulk Products Upload
    8. Bulk Profile Mapping
  7. Manage Orders
    1. Fetch and View the Jet Orders
    2. Submit Shipment or Cancel the Order
    3. Delete the Selected Orders
  8. Manage Returns
    1. Fetch and View the Returns
    2. Submit Return Details
    3. Delete the Selected Returns
  9. Manage Refunds
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Manage Refunds

If a front-end user returns the product or order directly to the merchant without the involvement of Jet.com, then the merchant has to send a request on Jet.com for completing this type of return.

To complete this type of return the merchant has to create a new refund.

To create a new refund

  1. Go to the WooCommerce Admin panel.
  2. On the left navigation bar, click the Jet menu.
  3. In the right panel, click the Refund tab.
    The page appears as shown in the following figure:
    RefundOrderPage
  4. Click the Create New Refund button.
    The page appears as shown in the figure:
    CreateNewRefund_AfterClick
  5. In the Ship Order Id list, select the required order Id, and then click the Submit button.
    The Refund Information page appears as shown in the following figure:
    RefundInformationPage
  6. In the Agree For Refund list, select Yes.
    The Order Item Details section appears as shown in the following figure:
    OrderItemDetails
  7. Enter the required values in the following fields:
    • Item tax: Tax applied on the item.
    • Shipping Tax: Shipping tax applicable to the product.
    • Quantity returned: Number of items or product returned by the customer.
      Note: Returned quantity should be less than or equal to the shipped quantity.
    • Quantity Refunded: Number of items or product that the merchant wants to refund.
      Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund Tax: Tax applied on the items or products returned.
    • Refund Notes: Notes written to explain the refund of the item.
    • Refund Amount: Amount that Jet.com has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping Tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  8. Click the Submit button.
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