10.4.Cancel the Order ↑ Back to Top
There are the following two options to cancel the order:
- Complete Order using the respective Arrow button available with the order list on the Fruugo Orders page.
- Partial Order on the product basis from the Order View page.
To cancel the complete order
- Go to the PrestaShop Admin panel.
- In the left navigation panel, place cursor on Fruugo Integration menu.
The menu appears as shown in the following figure:
- Click Fruugo Orders.
The Fruugo Orders page appears as shown in the following figure:
- Scroll down to the row of the required order to cancel.
- In the respective row, click the Arrow button next to the View button.
A menu appears as shown in the following figure:
- Click the Cancel option.
The order is canceled and a success message appears.
To cancel the partial order from the order view page
- Go to the PrestaShop Admin panel.
- In the left navigation panel, place cursor on Fruugo Integration menu.
The menu appears as shown in the following figure:
- Click Fruugo Orders.
The Fruugo Orders page appears as shown in the following figure:
- Scroll down to the row of the required order to cancel.
- Click the View button.
OR
In the Status column of the respective row, click the Awaiting Check Payment button.
The order details page appears as shown in the following figure:
Here, the store owner has the option to cancel the orders separately for the different products instead of canceling the whole order. - Scroll down to the required product to cancel the order for it.
- Click the Cancel button.
A dialog box appears as shown in the following figure:
- Enter the information in the required fields.
- Click the CANCEL button.
The order for the respective product is canceled and a success message appears.
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