search_box

Cancel the Order

There are the following two options to cancel the order:

  • Complete Order using the respective Arrow button available with the order list on the Fruugo Orders page.
  • Partial Order on the product basis from the Order View page.

To cancel the complete order

  • Go to the PrestaShop Admin panel.
  • In the left navigation panel, place cursor on Fruugo Integration menu.
    The menu appears as shown in the following figure:
  • Click Fruugo Orders.
    The Fruugo Orders page appears as shown in the following figure:
    FruugoOrdersPage
  • Scroll down to the row of the required order to cancel.
  • In the respective row, click the Arrow button next to the View button.
    A menu appears as shown in the following figure:
    View_ArrowButton_Menu
  • Click the Cancel option.
    The order is canceled and a success message appears.

To cancel the partial order from the order view page

  • Go to the PrestaShop Admin panel.
  • In the left navigation panel, place cursor on Fruugo Integration menu.
    The menu appears as shown in the following figure:
  • Click Fruugo Orders.
    The Fruugo Orders page appears as shown in the following figure:
    FruugoOrdersPage
  • Scroll down to the row of the required order to cancel.
  • Click the View button.
    OR
    In the Status column of the respective row, click the Awaiting Check Payment button.
    The order details page appears as shown in the following figure:
    ViewOrderDetailsHere, the store owner has the option to cancel the orders separately for the different products instead of canceling the whole order.
  • Scroll down to the required product to cancel the order for it.
  • Click the Cancel button.
    A dialog box appears as shown in the following figure:
    CancelOrder_DialogBox
  • Enter the information in the required fields.
  • Click the CANCEL button.
    The order for the respective product is canceled and a success message appears.
Yes No Suggest edit
Suggest Edit