If Admin needs to generate the Credit Memo for a customer on behalf of any order so that admin can pay the amount to the customer’s wallet using pay to wallet facility.

Process to Create a Credit Memo for an Order

1. Go to the Admin panel.
2. On the left navigation bar, click the SALES menu.
   The menu appears as shown in the following figure:
   
3. Click Orders.
   The Orders page appears as shown in the following figure:
   
4. Scroll down to the required complete order.
5. In the Action column of the respective order row, click the View link.
   The order page appears as shown in the following figure:
   
6. On the top navigation bar, click the Credit Memo button.
   The New Memo page appears as shown in the following figure:
   
7. Click the Pay To Wallet button.
   The credit memo is created and a success message appears.