To create a new request

1. Go to the Admin panel.
2. On the left navigation panel, click the CED MARKETPLACE menu.
   The menu appears  as shown in the following figure:

1. Click Manage RMA Requests.
   The RMA Manage page appears as shown in the following figure:

Click the Create New Request button.
The page appears as shown in the following figure:

1. Scroll down to the required Order.
2. Click the order row.
   The page appears as shown in the following figure:

1. In the Return Request Status list, select the required status of the RMA.
2. Scroll down to the General Request Information section.
   
3. Under General Request Information, do the following steps:
   1. In the Reason list, select the required reason for RMA request.
   2. In the Resolution Request list, select the required resolution requested for RMA.
   3. In the Package Condition list, select the required package condition for RMA request.
4. Click the Save Request button.