Add A New Ticket

To add a new ticket

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
  3. Click Tickets Information.
    The Ticket Information page appears as shown in the following figure:
    All the available tickets appear on this page. The admin can view all the tickets details at one glance.
  4. Click the Add New Ticket button.
    The New Ticket page appears as shown in the following figure:
  5. In the Customer Name box, enter the name of the user.
  6. In the Customer Email box, enter the email Id of the user.
  7. In the Subject box, enter the subject of the ticket.
  8. In the Order box, enter the order Id if available.
  9. In the Department list, select the department to which the ticket is assigned.
  10. In the Agent list, select the agent to whom the ticket is assigned.
  11. In the Status list, select the status of the ticket.
  12. In the Priority list, select the priority of the ticket.
  13. In the Content box, enter the ticket description in detail.
    • Click the Show/Hide button to show or hide the editor respectively.
  14. Click the Save Ticket button.
    The ticket is saved and a success message appears on the Ticket Information page. The newly created ticket is listed on the page.
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