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Sales Order

Admin can perform the following tasks on the Sales Orders page:

  • Fetch Walmart Orders
  • Synchronize Walmart Orders
  • Sync Shopify Shipment
  • Update Order Status
  • Refund Order
  • Cancel Order

To manage the sales orders

  1. Go to the Walmart Marketplace Integration App.
  2. Click the Order menu.
  3. Click Sales Order.
    The Walmart Order Details page appears.
  4. To fetch the new orders from Walmart.com to the Walmart Marketplace Integration App, click the Fetch Walmart Orders button.
    The new orders if available are fetched from Walmart.com and are listed on the page and a success message appears. If there are no new orders on Walmart, then the relevant message appears on the page.
  5. To synchronize all orders with your Shopify store, click the Synchronize Walmart Orders button.
    The newly fetched orders will get created on your Shopify store and a success message appears.
  6. To update the shipment information of the order on Walmart.com, click the  Sync Shopify Shipment button.
    The shipment information is updated successfully and a success message appears on the page. If there is no order ready to ship, then the relevant message appears on the page.
  7. To view the order details, follow the following steps:
    1. Scroll down to the required sales order.
    2. In the respective row of the sales order, click the View Icon .
      The page appears as shown in the following figure:

      All the details of the current order appear on this page.
    3. Click the Close button.

To create a refund

  1. On the Sales Order.
  2. Scroll down to the required sales order fro which you want to create the refund.
  3. In the respective row of the sales order, click the Refund icon.
    The page appears as shown in the following figure:
  4. Select the check-box associated with the Item Price or any other line item listed.
  5. In the Refund Comments box, enter the required comments.
  6. In the Refund Reason list, select the required reason to refund.
  7. Click the Refund button.
    The order is refunded and a success message appears.

To cancel an order

  1. On the Sales Order.
  2. Scroll down to the required sales order fro which you want to create the refund.
  3. In the respective row of the sales order, click the Cancel icon.
    The popup appears as shown in the following figure:
  4. Click OK to continue the Order cancel process.
  5. The order is canceled and a success message appears.
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