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Failed Order

The Shopify store owner can view the list of failed Walmart orders on the Walmart – Failed Order page.

Following may be the reasons for Order not importing on the app:

  • When you will receive an Order for Out of stock Product.
  • If the Ordered SKU doesn’t exist on your Shopify store.

Admin can perform the following tasks on the Walmart – Failed Order page:

  • View the current failed order details
  • Know the reason for Order getting under failed Order.
  • Cancel Order on Walmart.com.

To view the Walmart failed orders

  1. Go to the Walmart Marketplace Integration App.
  2. Click the Order menu.
  3. Click Failed Order.
    The Walmart – Failed Order page appears as shown in the following figure:
  4. To view the details of the failed order, do the following steps:
    1. Scroll down to the required failed order.
    2. In the respective row of the failed order, click the ViewViewIcon_Order icon.
      The page appears as shown in the following figure:

      All the details of the current order appear on this page.
    3. Click the Back button.

To cancel the Walmart failed orders

  1. To cancel the failed order, do the following steps:
    1. Scroll down to the required failed order.
    2. In the respective row of the failed order, click the Cancel icon.
      A confirmation dialog box appears.
    3. Click the OK button.
      The failed order is canceled.

 

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