If a front-end user returns the product or order directly to the store admin without the involvement of walmart.com, then the store admin has to send a request on walmart.com for completing this type of return.

To complete this type of return the store admin has to generate a new refund.

To generate a refund

1. Go to the Prestashop Admin panel.
2. On the top navigation bar, move the cursor over the Walmart Integration menu, and then click Walmart Refund.
   The Walmart Refund page appears as shown in the following figure:
3. In the top-right corner of the page, click the Add Refund button.
   The Add New page appears as shown in the following figure:
   
4. Scroll down to the required purchase order Id.
5. In the Action column, click the Refund link associated with the required order Id.
   The page appears as shown in the following figure:
   
6. In the refundComments box, enter the comment if required.
7. In the refundReasons list, select the required reason for refund.
8. Click the CREATE REFUND button.