1. Overveiw
  2. Catch PrestaShop Extension Installation
  3. Retrieve API credentials from Catch
  4. Catch Configuration Settings
  5. Manage Catch Profiles
    1. Add A New Profile
    2. Edit the Existing Profile
    3. Delete The Profile
  6. Catch Product Settings
    1. Upload Selected Products
    2. Update Offer
    3. Edit Products
    4. Bulk Actions
  7. Manage Catch Orders
    1. View Catch Orders
    2. Accept or Reject Catch Orders
    3. Catch Failed Orders
  8. Catch Logs
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Catch Failed Orders

Orders are failed on Prestashop because of one or more of the following reasons:

  • If any product in the Catch Order is Out of Stock in Prestashop store.
  • If any product in the Catch Order is disabled in Prestashop store.
  • If any Product does not exist in Prestashop store or is deleted from Prestashop after uploading on Catch.
  • If the selected Payment Method in Catch System Configuration Setting is not available in Prestashop store.

The admin can see the failed Catch orders from the Prestashop admin panel.

To see the failed order:

  • Go to Prestashop Admin Panel
  • On the left navigation bar, place the cursor on Catch Integration and you will see it getting expanded as below:
  • Click on the Catch Failed Orders and the Failed Orders page opens up as shown:
  • On this page, you may see the Failed Order with – ID, SKU, Catch Order Id, and Reason.
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