search_box

Add New Refund

If a front-end user returns the product or order directly to the merchant without the involvement of walmart.com, then the merchant has to send a request on walmart.com for completing this type of return.

To complete this type of return the merchant has to create a new refund.

To create a new refund,

  1. Go to Magento Store Admin panel.
  2. On the left navigation bar click the WALMART INTEGRATION menu.
    The menu appears as shown in the following figure:
  3. Click Refund.
    The Walmart Refund page appears as shown in the following figure:
  4. In the right-upper corner, click the Add New Refund button.
    The page appears as shown in the following figure:
    WalmartRefund_AddNewRefund
  5. In the right panel, under View Refund, in the Enter Merchant Order ID or Reference Order ID box, enter a value.
  6. Click the Fetch Order Info button.
    If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:

    • Refund id: Refund id that the merchant receives from walmart.com.
    • Refund Merchant Id: Identification number of the merchant.
    • Order item id: Identification number generated at the time of placing order.
    • Qty Requested: Total number of items or product ordered in the current order.
    • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
    • Qty Available for Refund: Number of items or products that can be refunded.
    • Qty Returned: Number of items or product returned by the customer.
      Note: Returned quantity should be less than or equal to the shipped quantity.
    • Qty Refunded: Number of items or product that the merchant wants to refund.
      Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund tax: Tax applied on the items or products returned.
    • Refund Amount: Amount that Walmart has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  7. Click the Save button.
Yes No Suggest edit
Suggest Edit