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Order section of the plugin

TikTok Shop plugin is carefully devised to best suit the selling needs of a demanding Magento business. Escalate the sales and profits on TikTok Shop effortlessly from the comfort of a centralized plugin and scale your business while saving time and resources. Receive all your TikTok Shop orders in the integration plugin and manage them from within the store effortlessly.

The end-to-end process of order syncing is real-time automated within the plugin itself. Whenever you receive an order on TikTok Shop and sync it with the plugin, you will get that order in the plugin within 5 minutes. So now, you don’t have to worry about going back and forth on multiple apps to receive and manage your orders; you can do all of it now with a single integration plugin.

From the top bar, you can find the product based on its status, i.e., awaiting shipment, awaiting collection, etc.

  • Awaiting Shipment: When an order is received on TikTok Shop, it shows an ‘Awaiting Shipment’ status, which means no shipping is yet arranged.
  • Awaiting Collection: When a seller uses ‘Platform logistics fulfillment mode,’ and the order is ready to ship, the status shows “Awaiting collection.”
  • In Transit: The order status changes to “In transit” when the order is shipped and is on its way to reach customers.
  • Completed: Once an order is delivered successfully and no return or refund request is raised by the buyer. Then the status will auto-update to ‘Completed’ in 14 days from the date of the delivery date.
  • Error: If an order is placed and processed without updating tracking details, the product will show “Error Status.”
  • Canceled: The merchant can cancel any order within a stipulated time. He can do so by providing a valid reason for cancellation, and the status of such an order will be changed.

Fetch Order

You can fetch TikTok Shop orders to the app and manage them centrally. So if any new order is placed on TikTok, you can find it in the plugin. Just click on fetch order, and within 5 minutes, any new order placed will be reflected in the plugin and then on the Magento store.

More Filter

You can also search product by its name or number, or you use the ‘More filter’ option to search for an order based on its creation date.

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