Fetch New Shopee Orders

To fetch new orders

  1. Go to the Magento 2 Store Admin panel.
  2. On the left navigation bar, click the Shopee Integration menu.
    The menu appears as shown in the following figure:
  3. Click Orders.
    The Shopee Order  page appears , here you can click on Fetch New Orders, and all the orders will get fetched from the Shopee.
  4. If the order is imported successfully then, a new record is found in the Orders Grid table as shown in the figure:
  5. The Order Grid report is exported in CSV or Excel XML format.

  • Notes:
    • Whenever the latest orders are imported from Shopee, a Notification appears in the notification area of the Admin panel for those orders and they are Auto-Acknowledged as soon as they are imported in the Magento 2 store admin panel.
    • If no order is imported, then check the Failed orders listed on the Shopee Failed Order page.
    • Order is auto-rejected on Shopee in the following conditions:
      • When Shopee Product SKU does not exist in Magento 2 store.
      • When Product is Out of Stock in Magento 2 store.
      • When a product is disabled in Magento 2 store.
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