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View Overstock Failed Orders

The users can view the list of failed Overstock orders on the Failed Imported Orders page.

Note: To clear all the failed import order logs at once, click the Delete Orders button.

Orders are not imported from Overstock due to the following conditions:

  • If any product in the Overstock Order is Out of Stock in Magento store.
  • If any product in the Overstock Order is disabled in Magento store.
  • If any Product does not exist in Magento store or is deleted from Magneto after uploading on Overstock.
  • If the selected Payment Method in Overstock System Configuration Setting is not available in Magento store.

To view, Overstock failed orders

  1. Go to Magento Admin Panel.
  2. On the Overstock Integration menu, click on View Overstock Orders, and then click Failed Imported Orders.
    The Failed Imported Orders page appears as shown in the following figure. If there are any failed orders they would be displayed in this window.

overstockfailedorders

To cancel Overstock failed orders

  1. Go to the Failed Imported Orders page.
  2. Select the check-boxes associated with the failed orders that the admin wants to cancel.
  3. In the Actions list, select Cancel Order, and then click the Submit button.
    A confirmation dialog box appears.
  4. Click the OK button.
    A success message appears.

To delete Overstock failed orders

  1. Go to the Failed Imported Orders page.
  2. Select the check-boxes associated with the failed orders that the admin wants to delete.
  3. In the Actions list, select Delete Order, and then click the Submit button.
    The order is deleted and a success message appears.
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