1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Add A New Priority

To add a new priority

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Priority.
    The Priority page appears as shown in the following figure:
    PriorityPage
  4. Click the Add Priority button.
    The Priority page appears as shown in the following figure:
    AddPriority
  5. Under Priority Information, do the following steps:
    1. In the Priority Title box, enter the title of the priority.
    2. In the Priority Code box, enter the code of the priority.
    3. In the Status list, select the required status to enable or disable the priority.
    4. In the Background Colour box, click to display the color palette.
      Priority_BackgroundColour

      • Move the cursor (Plus sign) over the required color.
        The color and the color code appears in the Background Colour box
    5. Click the Save Priority button.
      The priority is saved and a success message appears on the Priority page. Also, the created priority is listed on the page.
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