1. Overview
  2. Configuration Settings
  3. Tickets Information
    1. Add A New Ticket
    2. Assign A Ticket
    3. Reply To the Ticket
    4. Delete the Tickets
  4. Agents
    1. Add A New Agent
    2. Edit the Agent Details
    3. Delete the Agents
  5. Manage Departments
    1. Add A New Department
    2. Edit the Department Details
    3. Delete the Departments
  6. Priority
    1. Add A New Priority
    2. Edit the Priority
    3. Delete the Priorities
  7. Status
    1. Add A New Status
    2. Edit the Status
    3. Delete the Status
  8. Front-end View
    1. Guest Users
    2. Registered Users
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Delete the Departments

To delete the selected departments

  1. Go to the Admin panel.
  2. On the left navigation bar, click the SUPPORT SYSTEM menu.
    The menu appears as shown in the following figure:
    SUPPORTSYSTEM_MENU
  3. Click Manage Department.
    The Departments page appears as shown in the following figure:
    DepartmentsPage
    All the created departments appear on this page. The admin can view all the departments details at one glance.
  4. In Actions list, select the Delete option.
    A confirmation dialog box appears.
  5. Click the OK button.
    The selected departments are deleted and a success message appears on the Departments page.
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