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Ship and Delete the Amazon Orders

The Magento 2 store owners can fetch the new orders and view all the order details fetched from Amazon. They can also ship the required orders and can delete the orders those are no more required.

To fetch and view new orders

  1. Go to the Magento 2 Store Admin panel.
  2. On the left navigation bar, click the AMAZON INTEGRATION menu.
    The menu appears as shown in the following figure:
  3. Click on Orders.
    The Manage Amazon Orders page appears as shown in the following figure:
  4. Click the Import Orders button.
    If the order is imported successfully then, a new record is found in the Orders Grid table as shown in the figure.
    Notes:

    • Orders are automatically imported through CRON every 10 minutes.
    • Whenever the latest orders are imported from Amazon, a Notification appears in the notification area of the Admin panel for those orders and they are Auto-Acknowledged as soon as they are imported in the Magento 2 store admin panel.
    • If no order is imported, then check the Failed orders listed on the Amazon Failed Order page.
    • Order is auto-rejected on Amazon in the following conditions:
      • When Amazon Product SKU does not exist in Magento 2 store.
      • When Product is Out of Stock in Magento 2 store.
      • When a product is disabled in Magento 2 store.
  5. To View the Amazon order, do the following steps:
    1. Scroll down to the required order row.
    2. In Actions column of the respective row, click the View icon.

      The specific order appears as shown:
  6. To edit the Amazon order, do the following steps:
    1. Scroll down to the required order row.
    2. In the Actions column of the respective row, click the Edit icon.

      The order gets opened to be edited as shown below:
    3. You may edit the customer details by clicking on the Edit Customer button highlighted in the above image. Similarly, you may edit the Address Information under the corresponding field.
  7. To synchronize the Amazon order, do the following steps:
    1. Scroll down to the required order row.
    2. In the Actions column of the respective row, click the Sync icon.

      The specific order is synchronized and a success message appears.
  8. To delete the Amazon order, do the following steps:
    1. Scroll down to the required order row.
    2. In the Actions column of the respective row, click the Delete icon.

      The specific order is synchronized and a success message appears.

To ship the Amazon order

  1. Go to the Amazon Orders Grid.
  2. In the Action column of the respective row, click the Edit icon.
  3. You will be navigated to the Amazon Order Information Page. Click on Ship.
  4. Do the Shipment from the navigated panel. The shipped orders will be synced with the crons.

To delete or Sync the Amazon Orders in bulk

  1. To Sync the selected Amazon orders in bulk, do the following steps:
    • Select the checkboxes associated with the orders that you want to sync.
    • Click the Arrow button next to the Actions list.
      A menu appears as shown in the following figure:
    • Click on Sync.
      The selected orders will be synced.
  2. To delete the selected Amazon orders in bulk, do the following steps:
    • Select the checkboxes associated with the orders those are no more required.
    • Click the Arrow button next to the Actions list.
      A menu appears as shown in the following figure:
    • Click Delete Order(s).
      A confirmation dialog box appears.
    • Click the OK button.
      The selected orders are deleted from the Amazon Marketplace.
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