1. Overview
  2. Walmart Installation for Magento
  3. Walmart Configuration Settings
  4. Walmart Products
    1. Manage Products
      1. View and Edit Single Product
      2. Validate a single product
      3. Upload Single Product
      4. To sync a single product
      5. View Error Log
      6. Submit Actions on the Manage Products Page
    2. Manage Profiles
      1. Add New Profile
      2. Edit the Existing Profile
      3. Delete the Profile
      4. To manage the profile products
      5. Submit Actions on the Manage Profile Page
    3. Promotions
    4. Product Feeds
  5. Developer
    1. Cron Events
    2. Activity Log
    3. Categories
  6. Walmart Orders
    1. View Walmart Orders
    2. View Failed Imported Orders
    3. Add New Refund
  7. Video Tutorial
  8. Help & Support
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Add New Refund

If a front-end user returns the product or order directly to the merchant without the involvement of walmart.com, then the merchant has to send a request on walmart.com for completing this type of return.

To complete this type of return the merchant has to create a new refund.

To create a new refund,

  1. Go to Magento Store Admin panel.
  2. On the left navigation bar click the WALMART INTEGRATION menu.
    The menu appears as shown in the following figure:
  3. Click Refund.
    The Walmart Refund page appears as shown in the following figure:
  4. In the right-upper corner, click the Add New Refund button.
    The page appears as shown in the following figure:
    WalmartRefund_AddNewRefund
  5. In the right panel, under View Refund, in the Enter Merchant Order ID or Reference Order ID box, enter a value.
  6. Click the Fetch Order Info button.
    If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:

    • Refund id: Refund id that the merchant receives from walmart.com.
    • Refund Merchant Id: Identification number of the merchant.
    • Order item id: Identification number generated at the time of placing order.
    • Qty Requested: Total number of items or product ordered in the current order.
    • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
    • Qty Available for Refund: Number of items or products that can be refunded.
    • Qty Returned: Number of items or product returned by the customer.
      Note: Returned quantity should be less than or equal to the shipped quantity.
    • Qty Refunded: Number of items or product that the merchant wants to refund.
      Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund tax: Tax applied on the items or products returned.
    • Refund Amount: Amount that Walmart has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  7. Click the Save button.
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