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Account Settings – Shipping, Return, and Listing Description Template

Configure the various options in this section if you are going to use our plugin to list your WooCommerce products on eBay.

Shipping Settings

 

 

 

In this section, you can create shipping templates to be used to specify shipping options for your listings on eBay.
To create a shipping template, click the Add Shipping Template button and follow the steps below –

  • Fill in the name of the shipping template.
  • Choose if you are going to opt for a Flat or Calculated shipping method. In the calculated shipping method, your WooCommerce products should have weight and dimensions for eBay to calculate shipping. You don’t need to specify any Shipping cost when you have selected the shipping method as calculated. In the flat shipping method, you can specify the shipping cost for your products.
  • Fill in the zip code of the area from where you will ship your product. If you are unsure, enter the zip code of your location. The zip code is used to show the item’s location to the buyers when it’s listed on eBay.
  • If you are going to ship internationally, you can exclude certain countries.
  • Fill in the weight range of the products for which you want to use the template. Only numeric values are allowed. Defaults to 0 and 100 minimum and maximum weight, respectively.
  • Select the desired shipping method, either Domestic or International.
  • Select the shipping carrier and enter the shipping cost as well as any additional item cost. If you use multiple carriers for domestic or international shipping, you can add them by clicking on Add More button.

All the fields in the shipping template are mandatory. If you leave any, the product will fail to upload.

Please keep in mind certain countries put restrictions on shipping to some countries. For example, you can’t ship an eBay Product from the UK to Brazil. If you have selected any such country while adding an International Shipping carrier, the product will fail to upload.

If you are getting the error “A valid shipping service must be defined”, then double-check the specified package weight range in the template and check that the product you are trying to upload lies within the specified package weight range.

You can create multiple shipping templates, and our plugin will automatically choose the template on the basis of the product weight and the weight range defined in the template.

We will be migrating away from the Shipping Templates in the near future and switching to eBay business policies which you have specified in your eBay account. You will be notified before the rollout.

As highlighted in the image below, make sure that the Service Type you have selected in the shipping template matches the service type of the shipping carrier which you are going to use for your listings on eBay. If a shipping carrier has (Flat, Cacluated) after its name, it means that it supports both service types, and you can choose either one in the template. If it has only one, either (Flat) or (Calculated), after its name, that means it only supports one service type, and you must use that type else you will get an error while trying to list your products on eBay.

 

 

Once done, hit the Save Template at the bottom left to save all the shipping details.

Return Settings

 


Under the return settings, you can specify the return options for your eBay products.

To set Return options for your eBay listings –

  • Select your preferred refund type.
  • Select the days within which a buyer can return the product.
  • Select whether the return is acceptable or not. If you are not willing to accept the return, you can set No returns accepted and leave the rest of the fields blank.
  • Enter the detailed description for the acceptable return.
  • Select who will pay the shipping cost.
  • Select the restocking fee percentage for the product.

Once all the steps are performed, hit the Save Details button.

Some eBay categories require a return policy to be able to list a product in that category. Listing in categories which require a return policy with No returns accepted set in this section will throw an error.

At the moment, our plugin doesn’t notify you about which categories require a return policy, but this feature is being worked on and will be available in the next few updates.

Description Template

 

 

 

In the Description Template section, store owners can use custom-designed templates to make their product descriptions on eBay stand out. You can use HTML and CSS to style your product description and add elements such as images to make it appealing to potential customer. To create and use a description template –

  • Enter the name of your description template.
  • Paste your description HTML which you have prepared in the Add Custom HTML field.
  • Applying styling to your HTML elements using CSS in the Enter Custom CSS field.
  • Use our predefined shortcodes to fill in the product-relevant detail in your description automatically.
  • Save the template by clicking the Save Template button on the same page.

Once you have created the template, you can select it in the General Settings section of our plugin to be able to use it for your listings on eBay. Don’t forget to save your selection by clicking the Save Configuration button at the very bottom of the General Settings page.

 

 

We don’t provide any pre-made description templates at the moment. 

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