The Return and Refund section of CedCommerce Shopify Connector presents a complete view of orders returned and refunded to the seller, their status, and all related information.

Sync Returns: The ‘Sync Returns’ option helps you fetch any new product return request placed on the TikTok Shop.

Return and Refund Status

To understand and check the order return and refund status, first, you need to view ‘reverse type.’ Whether the request is just ‘REFUND ONLY or RETURN and REFUND.

• All: All the returns and refund requests that buyers place on TikTok Shop are fetched to the app and created under this tab.
• Aftersale Applying: When a return is initiated by the customer, the orders fall under this status. 
• Aftersale Reject Application: A return order shows up under this tab when the merchant rejects the refund for the product.
• Aftersale Returning: When the product falls under the category of “return and refund,” it shows under ‘Aftersale Returning’ status.
• Aftersale Buyer Shipped: When the product falls under the category of “return and refund,” and the customer has shipped the return order, it shows under the ‘Aftersale Buyer Shipped’ section.
• Aftersale Reject Receive: When the buyer has returned the product for a refund, but the returned product is rejected by the seller, it shows under the “Aftersale Reject Receive” section.
• Aftersale success: If a returned product is rejected by the seller and the buyer raises a request for arbitration or reissue of refund, the seller has to verify the request. If the request is found valid and the seller accepts the product refund, the order falls under the ‘Aftersale Success’ section.
• Complete: Once the return is accepted and the refund is issued, it shows complete status.
• Closed:  If a returned product is rejected by the seller and the buyer raises a request for arbitration or reissue of refund, the seller has to verify the request. Upon verification, if the buyer again rejects the product refund, the order falls under the ‘Closed’ section.