The Failed Orders section displays a list of orders that have failed during processing. Each entry includes essential information such as the order date, total cost, payment status, number of items, and the reason for the order failure. Understanding the cause of these failures is the first step in resolving them.

Reasons for Order Failure

Failed orders typically fall into three main categories:

Product Not Found

• What It Means: This error occurs when the SKU (Stock Keeping Unit) specified for a product in your listing is not recognized or found on Shopify.
• Impact: The product linked to the SKU cannot be located on Shopify, leading to order failure.
• Resolution: To resolve this issue, review your product listings and ensure that Shopify SKUs match those specified on SHEIN. You may need to re-link or re-map products into the app.

Inventory Error

• What It Means: This error indicates that the inventory of a product required to fulfill an order is not available in your Shopify inventory.
• Impact: The ordered product cannot be fulfilled due to insufficient stock, potentially resulting in customer dissatisfaction.
• Resolution: To address this issue, check your Shopify inventory levels and ensure that you have adequate stock for the products in question. Then, update your inventory on Shopify to reflect the correct stock levels on SHEIN.

Unshipped

• What It Means: This error occurs when you use a shipment method that SHEIN does not support.

Note: You can check the SHEIN-supported shipping companies by clicking here.

• Impact: Delay in shipment of the order due to which SHEIN will automatically refund the order.
• Resolution: Based on the error, the solution will be listed in the error tab (refer to the following screenshot for more info)

Additional Failed Order Errors

• Product Not Found: This error occurs when the specified product cannot be located.
• Missing Customer Information: This error happens when crucial customer details like name, phone number, or email address are absent.
• Inventory Reservation Failed: This error suggests that the product is currently out of stock, and inventory cannot be reserved.

You can also manage shipment on the SHEIN CedCommerce Integration. However, if the tracking ID of your order is missing on Shopify, the app will not be able to ship orders on SHEIN.