1. Overview
  2. Installation of OnBuy Magento Extension
  3. OnBuy Configuration Settings
  4. OnBuy Brands Settings
  5. Manage OnBuy Profile
    1. Add A New Profile
    2. Edit An Existing Profile
    3. Delete A Profile
  6. Manage OnBuy Products
    1. Bulk Actions on Products
    2. View Error log and Validation Error
    3. Edit Product Information
  7. Manage OnBuy Orders
    1. View OnBuy Orders
    2. View Failed Orders
    3. Delete Orders
    4. Cancel Orders
  8. OnBuy Developer Settings
    1. OnBuy Categories
    2. OnBuy Crons
  9. OnBuy Knowledge Base
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View Failed Orders

The users can view the list of failed OnBuy orders on the View Failed Orders page.

In the following conditions, Orders are not imported from OnBuy:

  • If any product in the OnBuy Order is Out of Stock in Magento.
  • If any product in the OnBuy Order is disabled in Magento.
  • If any Product does not exist in Magento or is deleted from Magneto after uploading to OnBuy.
  • If the selected Payment Method in OnBuy System Configuration Setting is not available in Magento.

To view OnBuy failed orders

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, move the cursor over the OnBuy menu, and then point to the OnBuy Orders menu.

    The menu appears as shown in the following figure:
  3. Click OnBuy Failed Orders. The Failed OnBuy Orders Import Log page appears as shown in the following figure:

    This page displays the failed orders with the order id and the reason for the failure.
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