7.2.View Failed Orders ↑ Back to Top
The users can view the list of failed OnBuy orders on the View Failed Orders page.
In the following conditions, Orders are not imported from OnBuy:
- If any product in the OnBuy Order is Out of Stock in Magento.
- If any product in the OnBuy Order is disabled in Magento.
- If any Product does not exist in Magento or is deleted from Magneto after uploading to OnBuy.
- If the selected Payment Method in OnBuy System Configuration Setting is not available in Magento.
To view OnBuy failed orders
- Go to the Magento Admin panel.
- On the top navigation bar, move the cursor over the OnBuy menu, and then point to the OnBuy Orders menu.
The menu appears as shown in the following figure: - Click OnBuy Failed Orders. The Failed OnBuy Orders Import Log page appears as shown in the following figure:
This page displays the failed orders with the order id and the reason for the failure.
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