If a front-end user returns the product or order directly to the merchant without the involvement of Jet.com, then the merchant has to send a request on Jet.com for completing this type of return.
To complete this type of return the merchant has to create a new refund.

Admin can also view the refund details and export it on the local system.

To create a new refund

1. Go to the Magento Admin panel.
2. On the top navigation bar, click the Jet menu.
3. On the Jet menu, point to Jet Orders , and then click Refund.
   The Refund Management page appears as shown in the following figure:
   
4. Click the Create New Refund button.
   The page appears as shown in the following figure:
   
5. Under Refund Information, in the Enter Merchant Order Id box, enter a value.
6. Click the Fetch Order Info button.
   If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:
   • Refund id: Refund id that the merchant receives from walmart.com.
   • Refund Merchant Id: Identification number of the merchant.
   • Order item id: Identification number generated at the time of placing order.
   • Qty Requested: Total number of items or product ordered in the current order.
   • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
   • Qty Available for Refund: Number of items or product that can be refunded.
   • Qty Returned: Number of items or product returned by the customer.
     Note: Returned quantity should be less than or equal to the shipped quantity.
   • Qty Refunded: Number of items or product that the merchant wants to refund
     Integration Guide
     Note: Refunded quantity should be less than or equal to the Returned quantity.
   • Refund tax: Tax applied on the items or products returned.
   • Refund Amount: Amount that Walmart has to return to the front-end user.
   • Refund Shipping Cost: Shipping cost applicable to the returned product.
   • Refund Shipping tax: Shipping tax applicable to the returned product.
   • Refund Feedback: Feedback of merchant on the returned product.
   • Refund Reason: Reason why the front-end user has returned the product.
7. Click the Submit Refund button.

To view the Refund details

1. Go to the Magento Admin panel.
2. On the top navigation bar, click the Jet menu.
3. On the Jet menu, point to Jet Orders , and then click Refund.
   The Refund Management page appears as shown in the following figure:
   
4. Scroll down to find the refund that the admin wants to view.
5. In the Action column of the required refund row, click the View Details link.
   All the refund details are displayed.

To export the Refund Details through CSV file

1. Go to the Magento Admin panel.
2. On the top navigation bar, click the Jet menu.
3. On the Jet menu, point to Jet Orders , and then click Refund.
   he Refund Management page appears as shown in the following figure:
   
4. Click the Export button.
   A dialog box appears to open or save the exported file as shown in the following figure.
   
5. Click to select the Open With or Save File as per the requirement.
6. Click the OK button.