1. Overview
  2. Installation Of Cdon Magento Integration
  3. Cdon Magento Integration Configuration Settings
  4. Profile Settings
    1. Add a new Profile
    2. To Edit An Existing Profile
    3. To Delete the Profile
    4. Change The Status Of Profile
  5. Manage Cdon Products
    1. View and Edit Products
    2. Bulk Actions
    3. View Error Log And Validation Error
  6. Cdon Order Settings
    1. Fetch and View Orders
    2. View Failed Orders
  7. Cdon Developer Settings
    1. View API Feeds
    2. View Cron Logs
    3. Activity Logs
  8. Cdon CedCommerce Knowledge Base
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View Failed Orders

The users can view the list of failed Cdon orders on the View Failed Orders page.

In the following conditions, Orders are not imported from Cdon:

  • If any product in the Cdon Order is Out of Stock in Magento.
  • If any product in the Cdon Order is disabled in Magento.
  • If any Product does not exist in Magento or is deleted from Magneto after uploading to Cdon.
  • If the selected Payment Method in Cdon System Configuration Setting is not available in Magento.

To view Cdon failed orders

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, move the cursor over the Cdon menu, and then point to the Orders menu.
    The menu appears as shown in the following figure:
  3. Click Failed Orders.
  4. The Failed Cdon Orders Import Log page appears as shown in the following figure:

  5. This page displays the failed orders with the order id, reference number and the reason for the failure.
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« Fetch and View Orders Cdon Developer Settings »
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