1. Overview
  2. Catch Integration Extension Installation
  3. Catch Configuration Settings
  4. Manage Catch Profiles
    1. Syncing the Categories
    2. Syncing the Attributes
    3. Add profile
    4. Edit an already existing profile
    5. Delete profiles
    6. Change status for selected profiles
  5. Manage products assigned to the profile
    1. Submit actions on the selected products of the same profile
    2. View the Error Log and Validation Error
    3. Edit the Product Information
  6. Manage Catch Orders
    1. View Catch Orders
    2. View Failed Orders
  7. Developer
    1. View Logs
    2. View Feeds
    3. Catch Crons
    4. Catch Categories
    5. Catch Attributes
  8. Catch Knowledge Base
  9. Video Tutorial
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View Failed Orders

The users can view the list of failed Catch orders on the View Failed Orders page.

In the following conditions, Orders are not imported from Catch:

  • If any product in the Catch Order is Out of Stock in Magento.
  • If any product in the Catch Order is disabled in Magento.
  • If any Product does not exist in Magento or is deleted from Magneto after uploading to Catch.
  • If the selected Payment Method in Catch System Configuration Setting is not available in Magento.

To view Catch failed orders

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, move the cursor over the Catch menu, and then point to the Catch Orders menu.
    The menu appears as shown in the following figure:
    Dashboard Magento Admin
  3. Click View Failed Orders.
    The Failed Catch Orders Import Log page appears as shown in the following figure:
    failedcatch-ordersThis page displays the failed orders with the order id and the reason for the failure.

 

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