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Orders

TikTok Shop integration app is carefully devised to best suit the selling needs of a demanding BigCommerce Business. Escalate the sales and profits on TikTok effortlessly from the comfort of a centralized app and scale your business, all this while saving time and resources. Receive all your TikTok orders inō the integration app and manage them from within the app effortlessly.

The end-to-end process of order syncing is real-time automated within the app itself. Whenever you receive an order on TikTok, and you sync it app, you will get that order in the integration app within 5 minutes and will be created on BigCommerce. So now, you don’t have to worry about going back and forth on multiple apps to receive and manage your orders; you can do all of it now with a single integration app.

 

From the top bar, you can find the product on the basis of its status, i.e., awaiting shipment, awaiting collection, etc.

Awaiting Shipment: When an order is received on TikTok Shop, it shows an ‘Awaiting Shipment’ status, which means no shipping is yet arranged.

Awaiting Collection: When a seller uses ‘Platform logistics fulfillment mode,’ and the order is ready to ship, the status shows “Awaiting collection.”

In Transit: The order status changes to “In transit” when the order is shipped and is on its way to reach customers.

Completed: Once an order is delivered successfully and no return or refund request is raised by the buyer. Then the status will auto-update to ‘Completed’ in 14 days from the date of the delivery date.

Error: If an order is placed but it is not created on the BigCommerce store, or if the tracking details are not updated in the app, the order shows an error and is listed under the “Error section.

Canceled: The order placed by a buyer can be canceled by the merchant via the app by providing a proper reason the status of the same will be updated on TikTok.

Fetch Order

You can fetch TikTok Shop orders to the app and manage them centrally. So if any new order is placed on TikTok, you can find it in the plugin. Just click on fetch order, and within 5 minutes, any new order placed will be reflected in the plugin and then on the BigCommerce store.

More Filter

You can also search product by its name or number, or you use the ‘More filter’ option to search for an order based on its creation date.

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