Failed Orders

The Shopify store owner can view the list of failed Tophatter orders on the Tophatter Failed Order page.

Following may be the reasons for Order not importing on the app:

  • When you will receive an Order for Out of stock Product.
  • If the Ordered SKU doesn’t exist on your Shopify store.

Admin can perform the following tasks on the Walmart – Failed Order page:

  • View the current failed order details

To view the Tophatter failed orders

  1. Go to the Tophatter Marketplace Integration App.
  2. On the top navigation bar, click the Order menu.
    The menu appears as shown in the following figure:
  3. Click Failed Order.
    The Tophatter Failed Order page appears as shown in the following figure:
  4. To view the details of the failed order, do the following steps:
    1. Scroll down to the required failed order.
    2. In the respective row of the failed order, click the View icon.
      The page appears as shown in the following figure:

      All the details of the current order appear on this page.
    3. Click the Close button.
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