You have to fetch an order when that particular order does not get synced in the app from Meta Commerce Platforms. 

It usually occurs due to server/network issues that sometimes delay syncing between the app and Meta Commerce Platforms.

To cope with the same, we have provided this feature where you just need to copy your Meta Order ID to fetch the order and create that order on your Salesforce Store.

Below we have explained the same step by step.

• Click on the “Fetch Order” button as shown below:

• Enter the Meta Order ID over here.

• Submit the Order ID by clicking on the button “Fetch Order”.