1. Overview
  2. Wish Magento Integration Extension Installation
  3. Retrieve API Credentials From the Wish Seller Panel
  4. Wish Configuration Settings
  5. Manage Wish Profiles
    1. Add New Profile
    2. Edit the Existing Profile
    3. Delete The Existing Profile
    4. Change the Status of the Selected Profiles
    5. Manage the Products Assigned to the Profile
      1. Submit Actions on the Selected Products of the same Profile
      2. View the Error Log
      3. View the Wish Product Information
      4. Edit Product Information
  6. Manage Wish Orders
    1. Wish Orders Details
    2. Failed Wish Orders Import Log
    3. Refund
  7. Batch Request
    1. Add A New Batch
    2. Edit the Existing Batch
    3. Delete the Batch from the Magento Store
    4. Cancel the Batch Request
    5. Download and Process the Batch
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Refund

If a front-end user returns the product or order directly to the merchant without the involvement of wish.com, then the merchant has to send a request on wish.com for completing this type of return.
To complete this type of return the merchant has to create a new refund.

Admin can also view the refund details and export it on the local system.

To create a new refund

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, point to the Wish menu.
    The menu appears as shown in the following figure:
    ManageOrdersMenu
  3. Point to the Manage Orders menu, and then click Refund.
    The Refund Management page appears as shown in the following figure:
    Refund Management
  4. Click the Create New Refund button.
    CreateNewRefund_Page
  5. Under Refund Information, in the Enter Wish Order Id box, enter a value.
  6. Click the Fetch Order Info button.
    The page appears as shown in the following figure:
    CreateNewRefund_Page_1
  7. In the Reason list, select the reason.
    Note: If the required reason does not appear in the list, then select Other. The Comments field appears.
  8. Enter the required reason.
  9. Click the Submit Refund button.
    The refund is submitted and listed in the Table displayed on the Refund Management page.

To view the Refund details

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, point to the Wish menu.
    The menu appears as shown in the following figure:
    ManageOrdersMenu
  3. Point to the Manage Orders menu, and then click Refund.
    The Refund Management page appears as shown in the following figure:
    Refund Management
  4. Scroll down to the required refund.
  5. In the Action column, click the View Details link.
    The page appears as shown in the following figure:
    ViewRefundDetails
    All the refund details are displayed.

To export the Refund Details through CSV file

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, point to the Wish menu.
    The menu appears as shown in the following figure:
    ManageOrdersMenu
  3. Point to the Manage Orders menu, and then click Refund.
    The Refund Management page appears as shown in the following figure:
    Refund Management
  4. Click the Export button.
    A dialog box appears to open or save the exported file as shown in the following figure.
    Refund_CSV
  5. Click to select the Open With or Save File as per the requirement.
  6. Click the OK button.

 

 

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