The users can view the list of failed Tophatter orders on the Failed Tophatter Orders Import Log page.

Orders cannot be imported from Tophatter due to the following conditions:

• If any product in the Tophatter Order is Out of Stock in Magento.
• If any product in the Tophatter Order is disabled in Magento.
• If any Product does not exist in Magento or is deleted from Magento after uploading on Tophatter.
• If the selected Payment Method in Tophatter System Configuration Setting is not available in Magento.

To View failed Tophatter Orders

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Tophatter menu.
   The menu appears as shown in the following figure:
   
3. Point to the Manage Orders menu, and then click Tophatter Failed Orders.
   The Failed Tophatter Orders Import Log page appears as shown in the following figure:
   This page displays the failed orders with the order id and the reason for the failure.

To clear failed import order logs

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Tophatter menu.
   The menu appears as shown in the following figure:
   
3. Point to the Manage Orders menu, and then click Tophatter Failed Orders.
   The Failed Tophatter Orders Import Log page appears as shown in the following figure:
   
4. Click the Clear Failed Import Order Logs button.
   All the logs are deleted.

To delete selected  failed import order log

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Tophatter menu.
   The menu appears as shown in the following figure:
   
3. Point to the Manage Orders menu, and then click Tophatter Failed Orders.
   The Failed Tophatter Orders Import Log page appears as shown in the following figure:
   
4. Select the check boxes of the required logs.
5. In the Actions list, click Delete.
6. Click the Submit button.
   A confirmation dialog box appears.
7. Click the OK button.