The users can view the list of failed Sears orders on the Failed Sears Orders Import Log page.

Note: To clear all the failed import order logs at once, click the Clear Failed Import Order Logs button.

Orders are not imported from Sears due to the following conditions:

• If any product in the Sears Order is Out of Stock in Magento.
• If any product in the Sears Order is disabled in Magento.
• If any Product does not exist in Magento or is deleted from Magneto after uploading on Sears.
• If the selected Payment Method in Sears System Configuration Setting is not available in Magento.

To view  failed orders

1. Go to Magento Admin Panel.
2. On the Sears menu, point to Sears Orders, and then click View Sears Failed Orders.
   The Failed Sears Orders Import Log page appears as shown in the following figure:
   
   This page displays the failed orders with the order id and the reason for the failure.

To cancel Sears failed orders

1. Go to the Failed Sears Orders Import Log page.
2. Select the check-boxes associated with the failed orders that the admin wants to cancel.
3. In the Actions list, select Cancel Order, and then click the Submit button.
   A confirmation dialog box appears.
4. Click the OK button.
   A success meassge appears.

To delete Sears failed orders

1. Go to the Failed Sears Orders Import Log page.
2. Select the check-boxes associated with the failed orders that the admin wants to delete.
3. In the Actions list, select Delete Order, and then click the Submit button.
   The order is deleted and a success meassge appears.