Orders - Failed order
The failed order section gives you complete information about any order that couldn’t be fulfilled.
Orders fail when-
- You receive an order for an out-of-stock commodity.
- If the ordered commodity doesn’t exist on the BigCommerce store.
At any point in time, the admin e can cancel an order on TheMarket from the app’s failed order section.
How to access the failed orders tab?
- Log in to your TheMarket BigCommerce Integration App
- Go to Order Tab
- From the drop-down menu, select failed orders
Upon Clicking the “Failed Orders” option, you’ll be redirected to the page containing details of the failed orders. The page will look as follows-
Here you can view or delete a failed order by clicking on the respective icons.
The failed order section will show you the following information
- Product ID
- Purchase ID
- Reason (for canceling)
- Created at
You will find a tab at the extreme right end, allowing you to either view the details or cancel the app’s failed orders.