1. Overview
  2. Walmart Integration for Magento
  3. Getting the Walmart API Credentials
  4. Walmart Magento Configuration Settings
  5. Manage Walmart Profiles
    1. Add New Profile
    2. Edit the Existing Profile
    3. Delete the Profile
    4. Submit Actions on the Walmart Profile Listing Page
  6. Manage Product
    1. Upload Products
    2. View Error Log
    3. View and Edit Product Information
  7. Item and Order Testing on Seller Account
  8. Walmart Orders
    1. View Walmart Orders
    2. View Walmart Failed Orders
    3. Refund
  9. Developer
    1. API Feeds
    2. Walmart Cron Details
    3. Cron Status
    4. Activity Logs
  10. Walmart Knowledge Base
    1. Walmart Taxcodes
    2. View Walmart Category
    3. View Walmart Attributes
      1. Simple Type Attribute
      2. Configurable Type Attribute
  11. Walmart Help & Support
search_box

Refund

If a front-end user returns the product or order directly to the merchant without the involvement of walmart.com, then the merchant has to send a request on walmart.com for completing this type of return.

To complete this type of return the merchant has to create a new refund.

To create a new refund

  • Go to Magento Admin Panel.
  • On the Walmart menu, point to Walmart Orders, and then click Refund.
    The Refund Management page appears as shown in the following figure:
    walmart refund
  • Click the Create New Refund button.
    The page appears as shown in the following figure:
    Create New Fund
  • Under Refund Information, in the Enter Purchase Order Id box, enter a value.
  • Click the Fetch Order Info button.
    If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:

    • Refund id: Refund id that the merchant receives from walmart.com.
    • Refund Merchant Id: Identification number of the merchant.
    • Order item id: Identification number generated at the time of placing order.
    • Qty Requested: Total number of items or product ordered in the current order.
    • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
    • Qty Available for Refund: Number of items or product that can be refunded.
    • Qty Returned: Number of items or product returned by the customer.
      Note: Returned quantity should be less than or equal to the shipped quantity.
    • Qty Refunded: Number of items or product that the merchant wants to refund.
      Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund tax: Tax applied on the items or products returned.
    • Refund Amount: Amount that Walmart has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  • Click the Submit Refund button.
Yes No Suggest edit
« View Walmart Failed OrdersDeveloper »
Suggest Edit