1. Overview
  2. Walmart Canada Integration for Magento
  3. Setting up Cron Jobs for Magento
  4. Walmart Canada Configuration Settings
  5. Manage Walmart Canada Profiles
    1. Add New Profile
    2. Edit the Existing Profile
    3. Delete The Profile
    4. Submit Actions on the Walmart.ca Profile Listing Page
  6. Manage Products
    1. Uploading the Products
    2. View Error Log
    3. View and Edit Product Information
    4. Product Feeds
  7. Item and Order Testing on Seller Account
  8. Walmart.ca Orders
    1. View Walmart.ca Orders
    2. View Walmart.ca Failed Orders
    3. Refund
  9. Walmart.ca Cron
    1. Walmart.ca Cron Details
    2. Walmart.ca Cron Status
  10. Walmart.ca Extras
    1. View Walmart.ca Category
    2. View Walmart.ca Attribute
      1. Simple Type Attribute
      2. Configurable Type Attribute
    3. Walmart.ca Logs
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Refund

If a front-end user returns the product or order directly to the merchant without the involvement of walmart.com, then the merchant has to send a request on walmart.com for completing this type of return.

To complete this type of return the merchant has to create a new refund.

To create a new refund

  • Go to Magento Admin Panel.
  • On the Walmart.ca menu, point to Walmart.ca Orders, and then click Refund.
    The Refund Management page appears as shown in the following figure:

walmart canada refund management

Click the Create New Refund button.
The page appears as shown in the following figure:

walmart canada create new refund

  • Under Refund Information, in the Enter Purchase Order Id box, enter a value.
  • Click the Fetch Order Info button.
    If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:

    • Refund id: Refund id that the merchant receives from walmart.com.
    • Refund Merchant Id: Identification number of the merchant.
    • Order item id: Identification number generated at the time of placing order.
    • Qty Requested: Total number of items or product ordered in the current order.
    • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
    • Qty Available for Refund: Number of items or product that can be refunded.
    • Qty Returned: Number of items or product returned by the customer.
      Note: Returned quantity should be less than or equal to the shipped quantity.
    • Qty Refunded: Number of items or product that the merchant wants to refund.
      Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund tax: Tax applied on the items or products returned.
    • Refund Amount: Amount that Walmart has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  • Click the Submit Refund button.
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