Admin can perform the following tasks on the Refund Orders page:

• View all the listed Refund orders
• Get Refund Status
• View Refund Order Details available on Sears
• Create Sears Refund

To manage Refund orders

1. Go to the Sears BigCommerce Integration App.
2. On the top navigation bar, click the Orders menu.
3. The menu appears as shown in the following figure:

Click Refund Orders.

The Sears Refund page appears as shown in the following figure:

1. All refund orders are listed on this page.
2. To get the refund order status, click the Get Refund Status button.
3. The latest status of the Refund order is retrieved from Sears.com if any and appears in the respective row of the STATUS column. Also, a success message appears on the page.
4. To create the Sears refund, do the following steps:
   1. Click the Create Sears Refund button.
   2. The page appears a shown in the following figure:

In the Purchase Order box, enter the required Number.

The other corresponding fields appear:

 

• Purchase Order Number

Item Details

• Item ID: Identification number of the Order Item for which the admin wants to create a refund.

• • Refund Amount: The amount used to refund the order item.
  • Refund Reason: Select the required reason to get the refund.

• Memo Type: Internal or External Memo.

1. Click the Create button.
2. The Refund order is created and listed on the Refund Orders page. Also, a success message appears on the page.

 

Click the Close button.