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Refund Orders

Admin can perform the following tasks on the Refund Orders page:

  • View all the listed Refund orders
  • Reset Filter
  • Get Refund Status
  • View Refund Order Details available on Jet
  • Create Jet Refund

To manage Refund orders

  1. Go to the Shopify Jet Integration App.
  2. On the top navigation bar, click the Orders menu.
    The menu appears as shown in the following figure:
  3. Click Refund Orders.
    The Refund Orders page appears as shown in the following figure:
    RefundOrdersPage
    All refund orders are listed on this page.
  4. To reset filter on available failed orders, click the Reset Filter button.
    The filter on the failed orders is reset.
  5. To get the refund order status, click the Get Refund Status button.
    The latest status of the Refund order is retrieved from Jet.com if any and appears in the respective row of the STATUS column. Also, a success message appears on the page.
  6. To create the Jet refund, do the following steps:
    1. Click the Create Jet Refund button.
      The page appears a shown in the following figure:
      CreateJetRefund_Page
    2.  In the Merchant Order ID list, select the required ID.
      The page appears as shown in the following figure:
      CreateJetRefund_Page
    3. . Enter the information in the following fields:
      • Order Item ID: Identification number of the Order Item for which the admin wants to create a refund.
      • Quantity Returned: Number of the item returned.
      • Refund Quantity: Number of the item, which is applicable to return.
      • Refund Reason: Select the required reason to get the refund.
      • Refund Feedback: Select the required feedback of the refund.
      • Refund Shippingcost: Enter the applicable shipping cost.
      • Refund Shippingtax: Enter the applicable shipping tax.
      • Refund Amount: The amount used to refund the order item.
    4. Click the Create button.
      The Refund order is created and listed on the Refund Orders page. Also, a success message appears on the page.
  7. To view the order refund details available on Jet, do the following steps:
    1. Scroll down to the required return order.
    2. Click the associated View ViewOrderIcon  icon.
      The page appears as shown in the following figure:
      OrderRefundStatusOnJet_Page
      All the details of the current refund order appear on this page.
    3. Click the Close button.
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