If a front-end user returns the product or order directly to the store admin without the involvement of walmart.com, then the store admin has to send a request on walmart.com for completing this type of return.

To complete this type of return the store admin has to generate a new refund.

To generate a refund

1. Go to the OpenCart Admin panel.
2. On the top navigation bar, move the cursor over the Walmart Integration tab
   The menu appears as shown in the following figure:
   
3. Click Refund.
   The page appears as shown in the following figure:
   
4. Click the Refund link associated with the purchase order Id of which the refund has to generate.
   The page appears as shown in the following figure:
   
5. In the Comment box, enter the comment if required.
6. In the text_refundReasons list, select the required reason for refund.
7. Click the Refund button.