1. Facebook & Instagram Shopping - Overview
    1. How Does the App Work?
    2. Facebook & Instagram Shopping Requirements
    3. Permission and Page Roles Requirements
    4. Installation of Facebook & Instagram Shopping
  2. App Configuration to Facebook and Instagram
    1. Connect the App with the Facebook Account
    2. Configure Warehouse Mapping and Category Mapping
    3. Attribute Mapping
  3. Introduction to Facebook Business Extension (FBE)
    1. Onboarding to Facebook Business Extension (FBE)
      1. Connect Facebook account with CedCommerce
      2. Connect CedCommerce to Facebook
      3. Confirm Settings for CedCommerce
        1. Connect the Business Manager account
          1. How to create a new Business Manager account
        2. Connect the Facebook Page
          1. How to connect a new Facebook Page
        3. Connect the Facebook product catalog with the app
          1. How to create a new Facebook product catalog
        4. Select an ad account to connect with the website
        5. Select the Facebook pixel to connect with the website.
      4. Connect to Instagram Shopping
      5. Allow Permissions to CedCommerce
  4. Dashboard of the App
    1. Dashboard Tab of the App
    2. Profile Tab
      1. How to Create a Profile?
    3. Product Tab
      1. How to Upload products in Bulk?
      2. How to Upload Products Based on Profile?
      3. How to Upload Selective Products?
    4. Order Tab
      1. How to map skipped orders
      2. How to manage directly on Facebook
      3. How to manage orders directly from app
      4. The order says unable to reserve inventory
      5. How to manage pending orders
    5. Configuration Tab
      1. Manage your General Setting
        1. Attribute Mapping
      2. Manage your Facebook Shop Setting
        1. Manage Products- Options
      3. Manage your Account Setting
    6. Activities Tab
  5. Frequently Asked Questions with Answers
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Order Tab

You can easily receive all the orders placed on Facebook commerce surfaces i.e. Facebook Shops, Page Shop, Instagram Shopping, to your app, and then on the Shopify store.

This tab enables you to manage your orders, acknowledgments, cancellations, and shipment. The status for each of them is reflected on Facebook Shops, and Instagram Shopping all in real-time.

All the sellers having their business setup in the US, can manage their orders through the app. You can manage the status of your orders, its acknowledgment, payment issues, etc. from a centralized location.

The app facilitates you with this important information that you can view from a single dedicated panel.

  • Reference Number:  This column explains the details about an order in the form of a Facebook Order ID through which the order has been placed.
  • Managed By: This column shows who is managing that particular order. You can either manage the order through the App or by Shopify.
  • Emails: The column of email-address shows the email addresses of the buyers to reach out to them when needed.
  • Payments: This is the amount that a buyer pays for an order displayed beside the email address.
  • Quantity of products: The quantity being ordered is also displayed in the app.
  • Status of order: The status of the order is displayed that signifies whether the order is in a pending state, shipped, or canceled.
  • Action: You can manage and view the orders by clicking on the “View” option from the Action tab.

When you click on “View” you can get complete information about an order. As soon as you click on “View”, you will be informed about the details of an order, its status, price, and seller’s information.

Different order statuses reveal the true condition of the orders placed, as:

  • Pending: The order is pending, it is yet to be fulfilled.
  • Skipped: Order skipped from the panel, need to be acknowledged.
  • Error: There is an error in the order creation.
  • Canceled: The order has been canceled.
  • Shipment: The order is in shipment.

Besides, this, you can also view:

  • Buyer’s details
  • Order details
  • Listing items

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