1. Facebook & Instagram Shopping - Overview
    1. How Does the App Work?
    2. Facebook & Instagram Shopping Requirements
    3. Permission and Page Roles Requirements
    4. Installation of Facebook & Instagram Shopping
  2. App Configuration to Facebook and Instagram
    1. Step 1: Connect the App with the Facebook Account
    2. Step 2: Select your Facebook Product Catalog
    3. Step 3: Warehouse Mapping and Category Mapping
    4. Step 4: Attribute Mapping
  3. Introduction to Facebook Business Extension (FBE)
    1. Onboarding to Facebook Business Extension (FBE)
      1. Connect Facebook account with CedCommerce
      2. Connect CedCommerce to Facebook
      3. Confirm Settings for CedCommerce
        1. Connect the Business Manager account
          1. How to create a new Business Manager account
        2. Connect the Facebook Page
          1. How to connect a new Facebook Page
        3. Connect the Facebook product catalog with the app
          1. How to create a new Facebook product catalog
        4. Select an ad account to connect with the website
        5. Select the Facebook pixel to connect with the website.
      4. Connect to Instagram Shopping
      5. Allow Permissions to CedCommerce
  4. Dashboard of the App
    1. Dashboard Tab of the App
    2. Profile Tab
      1. How to Create a Profile?
    3. Manage Products Tab
      1. How to Upload Products in Bulk?
      2. How to Upload Products Based on Profile?
      3. How to Upload Selective Products?
      4. Adding Supplementary Feeds
        1. What is Supplementary Feed?
        2. Steps to Add a Supplementary Feed
          1. How to Update Products in Bulk
    4. Order Tab
      1. How to map skipped orders
      2. How to manage directly on Facebook
      3. How to manage orders directly from app
      4. The order says unable to reserve inventory
      5. How to manage pending orders
    5. Configuration Tab
      1. Manage your General Setting
        1. Attribute Mapping
      2. Manage your Facebook Shop Setting
        1. Manage Products- Options
      3. Manage your Account Setting
    6. Activities Tab
  5. Facebook Ads
    1. Ads analytics
    2. Facebook Campaign
      1. How to create a campaign
        1. Create a Prospective (Audience Building) campaign
        2. Create a Retargeting Campaign
      2. How to activate your campaign
    3. Set up an Ad set
      1. How to activate your ad set
    4. Ads
      1. How to activate your ad level
  6. Frequently Asked Questions with Answers

Order Tab

You can easily receive all the orders placed on Facebook commerce surfaces i.e. Facebook Shops, Page Shop, Instagram Shopping, to your app, and then on the Shopify store.

This tab enables you to manage your orders, acknowledgments, cancellations, and shipment. The status for each of them is reflected on Facebook Shops, and Instagram Shopping all in real-time.

All the sellers having their business setup in the US, can manage their orders through the app. You can manage the status of your orders, its acknowledgment, payment issues, etc. from a centralized location.

The app facilitates you with this important information that you can view from a single dedicated panel.

  • Reference Number:  This column explains the details of an order in the form of a Facebook Order ID through which the order has been placed.
  • Managed By: This column shows who is managing that particular order. You can either manage the order through the App or by Shopify.
  • Date: The Date column provides the date on which the product was uploaded. 
  • Customer: This column displays the name of the Customer who has ordered the product. 
  • Status: The status of the order is displayed that signifies whether the order is in a pending state, shipped, or canceled.
  • Total: This is the amount that a buyer pays for an order displayed beside the Status. 

When you click on the Order ID, you can view the complete information about the order. A view order window will appear, which will display the product details, order details, customer information, and payment details.

Different order statuses reveal the true condition of the orders placed, as:

  • Pending: The order is pending, it is yet to be fulfilled.
  • Skipped: The order skipped from the panel, needs to be acknowledged.
  • Error: There is an error in the order creation.
  • Canceled: The order has been canceled.
  • Shipment: The order is in shipment.

Besides, this, you can also view:

  • Buyer’s details
  • Order details
  • Listing items

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